Returns | FAQ
What should I do if the product arrived damaged?
You can call our customer service team or send us an email using the contact information listed on our contact us page
What is your exchange policy?
Unfortunately we do not exchange products due to logistics and processing issues. However you can return the unwanted item and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
When will I get my refund?
Once we receive your return we will process it as quickly as possible. Your refund will be processed as soon as the returned product is inspected by our returns team and it is confirmed that it meets our return policy rules and conditions.
The quality check can take up to 14 days during busy periods but generally takes less. Once your return has been approved we will make a refund to the card used to pay for the product originally.
If you have any further questions or problems with your refund, feel free to contact our friendly customer service.
If you obtained a RMA number you can keep track of your return status in your account. We'll also notify you via e-mail once we've received and processed the returned product(s).
What are the return terms and conditions?
You've 28 days after delivery to return your order. That's 14 days to notify us of the intended return and a further 14 days to return for a full refund for incorrect/ unwanted items. If the return falls outside of this period, or the item has been fitted, damaged, not in its original packaging or the original packaging is damaged we are unable to accept the return and cannot give a refund. In some cases the item(s) may have needed to be opened to view the product, this must have been done so in a way without damaging the packaging in a way making it un-sealable and re-saleable.
Any signs of wear or parts being fitted will result in refusal of your return. Electrical parts such as batteries, chargers and other electrical items showing signs of connection to the electrical tags will be deemed as fitted.
We can not accept the return of perishable goods, shavers or shaver parts (for personal hygiene reasons).
Damaged or Defective Products
We thoroughly quality test all our products to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Returned products are inspected and refunded if the damage is the result of a manufacturing defect
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund products: Damaged by misuse abuse or negligence.
How do I return my item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Return Request Form. Issue of an RMA number does not guarantee a refund all returns are subject to inspection
Make sure you pack the item in its original packaging and place into a postal bag, envelope or box. Please do not place stickers or shipping labels on the original manufacturer’s packaging.
We suggest that you send your item(s) via a traceable means. Return shipping charges are the responsibility of the customer. You are responsible for goods until they reach us, we are not responsible for lost or damaged packages.
What should I do if I received the wrong product?
Please contact our customer service team via our contact us page.
What do I do if my question isn't covered here?
If you have a question not covered in our FAQ, we recommend you contact our customer service team using the contact details found here.